Welcome to Princess Polly Sales! We’re all about bringing you trendsetting fashion fast, with delivery as stylish as our collections. Below you’ll find answers to all your questions about shopping with us.

About Princess Polly Sales

Who is Princess Polly Sales for?
Our target customer is the fashion-forward individual who loves staying on top of trends with pieces like crop tops, statement jeans, and show-stopping dresses. Whether you’re refreshing your wardrobe with long-sleeve tops or making an entrance in our mini dresses, we cater to those who want stylish, quality fashion delivered quickly.
What’s the style of your collections?
We offer contemporary, trend-focused pieces that transition effortlessly from day to night. From casual crop tops and jeans to elegant maxi dresses and party-ready mini dresses, our collections are designed for those who want to express their personal style with confidence.

Products & Sizing

What types of products do you sell?
Our current collections include:
  • Crop tops for casual chic looks
  • Must-have jeans in various styles
  • Long-sleeve tops for layered outfits
  • Elegant maxi dresses
  • Statement-making mini dresses
Do you offer plus sizes or petite sizes?
Currently, we focus on standard sizing, but we’re always expanding our range. Check individual product pages for specific size charts and measurements to ensure the perfect fit.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is our top priority.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship?
We ship worldwide! (Excluding some remote areas in Asia and other locations). Wherever you are, we’ll bring Princess Polly’s premium fashion to your doorstep.
What are my shipping options?
We offer two stylish shipping options:
  • Express Shipping (£12.95): Delivery in 10-15 days via DHL or FedEx – perfect when you need those trendsetting pieces fast!
  • Free Standard Shipping: Delivery in 15-25 days via EMS for orders over £50. Take your time mixing and matching our timeless pieces without worrying about delivery costs.
How long does order processing take?
Our fashion team prepares your order within 1-2 working days. Every item is inspected to ensure it meets our high standards before being lovingly wrapped in protective packaging.
Will I receive tracking information?
Yes! We’ll email you tracking details the moment your order ships so you can follow your fashion’s journey to your wardrobe.
Why is my delivery taking longer than expected?
Delivery times may vary slightly during peak seasons or due to customs processing in your country. If you’re concerned about your order’s status, please contact us at [email protected] and we’ll be happy to help.

Returns & Exchanges

What’s your return policy?
We want you to love every piece you order! If any item doesn’t make your heart sing, you have 15 days from delivery to return it for an exchange or refund. Shopping should always be stress-free!
How do I return an item?
Simply email us at [email protected] within 15 days of receiving your order. Include your order number and which items you’d like to return, and we’ll guide you through the easy return process.
When will I receive my refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
We’d love to hear from you! Email us at [email protected] with any questions or concerns. Our fashion-loving team is here to help.
Where are you located?
Princess Polly Sales is based at:
90 City Rd, Dundee, GB DD4L 8LH
Though we’re UK-based, we ship our stylish collections worldwide!

Ready to refresh your wardrobe with pieces that transition effortlessly from day to night? Start shopping now and experience fashion delivery done right!

Princess Polly Sales – Fashion That Finds You Fast