At Princess Polly Sales, we want you to love your fashion finds as much as we do! If you’re not completely satisfied with your purchase of our trendy crop tops, stylish jeans, or statement maxi dresses, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Returns & Exchanges Process

Follow these simple steps to return or exchange your items:

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Package Your Items: Return items in their original condition with tags attached. We recommend using a trackable shipping method.
  3. Ship Your Return: Send your package to our returns address:
    Princess Polly Sales Returns
    90 City Rd
    Dundee, GB DD4L 8LH
  4. Processing: Once received, we’ll process your return within 3-5 business days.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Princess Polly Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [List items, e.g., “Black High-Waisted Jeans – Size 26”] – Reason for return/exchange: [Brief reason] – Preferred resolution: [Refund/Exchange for [specific item]] I have reviewed the Returns & Exchanges Policy and confirm the items are in original condition with tags attached. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Email] [Your Order Number]

Refund Information

Once we receive and process your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return.
  • If the exchange item is of higher value, you’ll need to pay the difference.
  • For lower value items, we’ll refund the difference to your original payment method.

Important Notes

  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • For hygiene reasons, we cannot accept returns on swimwear unless the hygiene seal is intact.
  • Final sale items (if marked) cannot be returned or exchanged.
  • International customers are responsible for return shipping costs and any customs fees.

Remember, our fashion-forward collections of crop tops, jeans, and dresses are meant to make you feel fabulous! If you have any questions about sizing or styles before ordering, don’t hesitate to contact our team.

For any questions about our returns policy, email us at [email protected] – we’re always happy to help!