At Princess Polly Sales, we’re all about making you look and feel fabulous in our trendy fashion pieces. We want your shopping experience to be as smooth as our stylish crop tops and as comfortable as our perfect-fit jeans. Here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing

We’re quick! Your order will be processed and packed within 1-2 business days of purchase. Once shipped, you’ll receive a confirmation email with tracking information.

Shipping Options

We offer two convenient shipping methods to get your fashion finds to you:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Delivered via EMS within 15-25 business days after dispatch

Please note: We ship worldwide except to some Asian countries and remote areas. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges

We want you to love every piece you order from our collections of crop tops, jeans, long-sleeve tops, and dresses. If something isn’t quite right, we’re happy to help.

Return Policy Details

  • Return window: 15 days from receipt of your order
  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached
  • Non-returnable items: Swimwear (unless hygiene seal is intact) and any items marked as final sale

How to Return or Exchange

Follow these simple steps:

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Package Your Items: Return items in their original condition with tags attached. We recommend using a trackable shipping method.
  3. Ship Your Return: Send your package to:
    Princess Polly Sales Returns
    90 City Rd
    Dundee, GB DD4L 8LH
  4. Processing: Once received, we’ll process your return within 3-5 business days.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Princess Polly Sales Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [List items, e.g., “Black High-Waisted Jeans – Size 26”]
  • Reason for return/exchange: [Brief reason]
  • Preferred resolution: [Refund/Exchange for [specific item]]

I have reviewed the Returns & Exchanges Policy and confirm the items are in original condition with tags attached. Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Email]
[Your Order Number]

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

  • We’ll ship your replacement item once we receive your return.
  • If the exchange item is of higher value, you’ll need to pay the difference.
  • For lower value items, we’ll refund the difference to your original payment method.

Important Notes

  • For hygiene reasons, we cannot accept returns on swimwear unless the hygiene seal is intact.
  • Final sale items (if marked) cannot be returned or exchanged.
  • International customers are responsible for return shipping costs and any customs fees.

Need Help?

Our fashion-forward collections of crop tops, jeans, and dresses are meant to make you feel fabulous! If you have any questions about sizing or styles before ordering, or need assistance with returns, don’t hesitate to contact our team at [email protected] – we’re always happy to help!