Term and Conditions

Welcome to Princess Polly Sales! These Terms and Conditions outline the rules and regulations for using our website (www.topssalestore.com) and purchasing our trendy fashion items. By accessing our website and making purchases, you agree to these terms in full.

1. General Information

1.1 About Us

Princess Polly Sales is a UK-based online fashion retailer offering trendy women’s clothing including crop tops, jeans, long-sleeve tops, and dresses (both mini and maxi styles). Our company address is:

Princess Polly Sales
90 City Rd
Dundee, GB DD4L 8LH

1.2 Target Audience

Our fashion-forward collections are designed for style-conscious women aged 18-35 who appreciate trendy, comfortable clothing at accessible prices.

1.3 Contact Information

For any questions about these terms or our products, please contact our customer service team at [email protected].

2. User Responsibilities

2.1 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer.

2.2 Accurate Information

You must provide accurate, current, and complete information during the registration and checkout process.

2.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated systems to extract data from our website

3. Products and Services

3.1 Product Descriptions

We make every effort to display our products (including crop tops, jeans, long-sleeve tops, and dresses) as accurately as possible. However, colors may vary slightly due to monitor settings.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or offer a suitable alternative.

3.3 Age Restrictions

You must be at least 18 years old to place an order or have the consent of a parent or guardian.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline at our discretion.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already placed.

4.4 Order Confirmation

You will receive an order confirmation email once your payment has been processed successfully.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed and packed within 1-2 business days of purchase.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to some Asian countries and remote areas. International customers may be subject to customs fees which are the responsibility of the recipient.

5.4 Delivery Issues

If you experience any issues with delivery, please contact us immediately at [email protected].

6. Returns and Refunds

6.1 Return Policy

We want you to love every piece you order. If something isn’t quite right, you may return most items within 15 days of receipt, provided they are:

• Unworn, unwashed, and in original condition
• With all original tags attached

6.2 Non-Returnable Items

The following items cannot be returned unless faulty:

• Swimwear (unless hygiene seal is intact)
• Items marked as final sale

6.3 Return Process

To initiate a return:

1. Email our customer service at [email protected] within 15 days
2. Package items in original condition with tags attached
3. Ship to: Princess Polly Sales Returns, 90 City Rd, Dundee, GB DD4L 8LH

6.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

7.1 Copyright

All content on this website (including text, graphics, logos, and images) is our property or the property of our licensors and is protected by copyright laws.

7.2 Trademarks

“Princess Polly Sales” and our logo are trademarks belonging to us. You may not use these without our prior written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury or damage resulting from the use or misuse of our products beyond the protections afforded by applicable consumer protection laws.

8.2 Website Availability

We do not guarantee uninterrupted access to our website and will not be liable for any temporary unavailability.

8.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.